Today was a complete joke. We had a service windows from 12 to 2. We got a text saying they would be there at 1. No one arrived. We called the company at 2 and asked. They said our driver would be there in 30 minutes. Called them back at 2:30. Nobody was coming. Said they would have someone there by 3. Called back at 3. They promised someone would be out by 3:30. I called the office back and explained my situation and asked if there was anything they could do for us to compensate for the time we were wasting. I had to take off work to be home, and they were asking me to take another day off to move appoointment to another day. The manager at the office told me tough luck pretty much. We just canceled the appointment. Completely unprofessional.
"Update: After seeing my review, someone reached out to me, and we rescheduled the appointment. They offered a discounted service, which was exactly the resolution I was hoping for. I’m pleased with the outcome now. The team came out the following week, arrived on time, explained everything clearly, and completed the service efficiently and professionally. I truly appreciate when businesses take feedback seriously, make adjustments, and prioritize excellent customer service. Thank you!"
Laura Davidson
They never disappoint—great job and service!!
Lyn Gardner
We called two companies before we tried calling Armor Air, but they didn't answer their phone; Armor Air answered on the first ring! and Tyler was at our house in less than an hour. Our furnace and air conditioning system had not worked in over two years, but Tyler found the problem immediately and had our heat back on in less than a half hour. I really liked that he let me watch as he inspected everything, and that he took time to explain what he was doing providing answers to all of my questions. Our HVAC system was old: the air conditioner was leaking all over the furnace, the furnace had rust all over it, and Tyler found a crack in our water heater with water leaking everywhere. Tyler explained all of our options providing us multiple progressive quotes. Even though Tyler had already repaired the heater, we decided to replace everything. Armor Air had 4 trucks and 4 techs at our house at 8am the next day, and Jordan, Chad, John, and John had our new furnace, air conditioner, water heater and thermostat installed in under 6 hours. Everyone involved in this process were polite and professional, and we had a wonderful experience We are so happy that it was Armor Air that answered our call!!
Kennth Byrd
Excellent service and knowledge in what I got done I feel more relax now I have heat now and very happy l will be using this company in the Future thank u
Brandon Himes
Armor Air has been taking care of us since we bought our home in 2020. They came out right away and replaced our condemned HVAC system and have been our go to for any electrical, plumbing, HVAC needs!
They recently replaced our water heater and water softener. While their they made sure to have fun with our kids and gave them a coloring book.
They truly live their Motto (Do what’s right). My wife and I will not go anywhere else. We are lifelong customers.
Nick and the team were phenomenal!
Karen Lippitt
Great company. Everyone was very kind and professional. Did a great job. Here we are a 5 years in. They have continued to be right there if i need anything. Their plumbing service is great too. Would recommend them 100%!
Today Michael installed an air purification system. Very neat job and I can already tell a difference! They continue to take great care of me!
Today Tyler came out.
Super nice guy. Did a great job, real plus to your great team.
Freddie is also great. Came out for a minor repair, very nice and was done quickly.
And still each year they come out to check everything. Jordan and Dennen were out today. Great guys, great job.
Update this year, Sean even came out on his day off to fix my furnace so I wouldn't be without heat!
Kevin Barnard
With have been with Armor Air for years and highly recommend there services. Special shout out to Casey are Tech today, thank you!
Brian Luttrell
They were very polite and professional in there duties.
I recommend your company to anyone that ask about who to call.
Kathi Woodruff
Anthony called to say he could arrive a little early if that was okay. He was able to finish my job quickly and offered to assist me with other things if needed. He checked my water to make sure my softener was working well. I appreciated his assistance! Great job, Anthony!
Gregory Glass
They were professional and courteous guys, great service.