Heat Pump Systems Franklin

I don’t like writing negative reviews but this may be the only way to get a response from Armor Air. Two weeks ago I spent over $12K for a new heat pump. Adding a heat pump qualified me for a tax reduction for the year. However, I still haven’t received any paperwork for the new unit. I called many times and asked for the warranty, manuals, and other paperwork needed. The only thing I’ve received is an invoice which does not suffice for what I need. I also informed them that the technicians did a poor job. The panel unit was installed upside down which made it unsecured. When I removed it I notice they didn’t bother to put my filter back in and it was full of trash (parts from their work. See photo below). This trash/garbage could definitely cause a major problem if it got sucked into the unit. They also left the place very messy and dirty. If I was an elderly person or someone with no knowledge of what they did then I would definitely have problems down the road with their work. COME ON PEOPLE. HOW HARD IS IT TO GIVE GOOD SERVICE?!? Update: I am changing my review to positive because the owner (Jamie) reached out to me personally and assured me that he would take care of my issues. He even followed up our initial phone call with another one to make sure I received what I was needing. If the owner can take the time to ensure customer satisfaction, then I think this company deserves another review. 2nd Update: As luck would have it, my blower went out on my furnace. Freddie came that day a diagnosed the problem. Being a Friday they had to order the blower and couldn’t install it until Monday. They actually came early and installed the new one, replaced my thermostat with a newer more advanced one I had before , cleaned up and we’re on their way. A supervisor (Dave) also stopped by and answered all my questions and I noticed he was working well with Freddie in repairing the furnace. Very happy with the job and price. Update #3 My furnace went out Monday. I called Armor Air to look at it. Being that it was more than 20 yrs old and things were starting to go on it I decided to get a new one. Freddie (one of the best) came by that same day and after consulting with the workers, who were very skilled, came up with 6 different options for me. He didn’t try to upsell me on anything and even recommended a lower priced model since I’m using the hybrid system. He said he’d have it replaced the next day. Sean showed up early Tuesday morning and installed a new one and took the old one away. During his installation he noticed a leak from above the furnace coming from my toilet. He called the home office and they sent a plumber (Ryan) right out to fix that problem. Afterwards Sean went over everything I needed to know about my new unit and even gave me some pointers on how to make it more efficient. A+ to these guys!

Armor Air just installed a new Heat Pump unit in our home. We are so pleased with everything from start to finish. Technicians were polite, very professional, and we love this new heat pump. Our furnace stopped working the temp was about 25 degrees. We were so impressed with how fast they came out & installed the new unit.

We are grateful to have found Armor air for our furnace check up. Our technician, Fred Sergent,was very helpful with checking all important internal parts of our furnis. He was very efficient, very friendly and explained all that he found and what is necessary going foreword. We are very impressed with all and will plan to join the yearly plan to keep us going in the right direction! Thank you Armor Air for coming To our rescue! Pamela Anderson

Bryant and Armor Air always does a great job. Trustworthy and efficient.

Too much going on in a short time and cleanup needs to be better

Robert and Casey came to do a tune-up of our boiler and HVAC systems and they were very knowledgeable. Very friendly and explained everything about how the system (boiler) works, we had no idea it being our first time with that kind of system. Would definitely recommend the company, always a good experience.

Armor Air always does great work. They are honest and straightforward with the plans and implementation of the work

Armor Air just installed a new Heat Pump unit in our home. We are so pleased with everything from start to finish. Technicians were polite, very professional, and we love this new heat pump. Our furnace stopped working the temp was about 25 degrees. We were so impressed with how fast they came out & installed the new unit.

Really good people my tune up on my furnish made@big different keep up the good work

Very happy with the service , open very slow drain in master bathroom shower I use Armor Air in the past I would recommend them